Schedule

Assessment

The Student Assessment Guide and Learning Plan describes the evidence required to be competent in this unit.

You can compare track your progress by comparing it against unit requirements and at every stage of your learning and study you can get support from your iTAFE mentor and advisor.

Assessment Link:

Study Guide

There are many ways that you might choose to make your way through the unit. The diagram and suggested sessions (below) will help to plan your learning through the Process and Monitor Event Operations  unit. The sessions outlined below are a suggestion only - you may have another way that you prefer to study.



Session 1 - Process Registrations - Pink Tiles

This includes:

• Interpret and accurately process event registrations according to organisational procedures and timelines
• Identify, collect and process missing customer information
• Offer alternatives for unavailable registrations including wait list options
• Answer inquiries about costs and other event details
• Record customer details using appropriate systems and technology
• File the event registration according to system and procedural 

A few points to think about for your blog:

• Examples of what you register for prior to attending an event
• Have you personally registered for an event
• Automated or manual registrations, which one is better
• Importance of missing information

Session 2 - Update, Monitor and Report on Registrations - Aqua Tiles

This includes:

• Updating the financial status of the registration
• Accept, process and record and customer requests for amendments or cancellations
• Provide details of amendments or cancellation conditions and confirm the customers understanding
• Monitor registrations and generate registration reports
• Identify reports on emerging problems from attendance information
• Tack action to address attendee issues

A few points to think about for your blog:

• The importance of financial reports
• Recording customer requests, amendments and cancellations
• Confirming amendments
• Sources of registrations
• What you can do with attendance information
• Importance of correct information

Session 3 - Procedure final registration documentation - Yellow Tiles

This includes:

• Check and finalise event registration details within timelines
• Prepare and issue customer documents
• Checking information for accuracy prior to issuing
• Generate and distribute final registration reports
• Minimise the use of printed materials and maximise electronic transmission of all documents

A few points to think about for your blog:

• What does it mean by designated time frames
• The importance of event programs and costs
• Working in a sustainable office